Terms of Website Use

Terms and Conditions

Welcome to swimexpert.co.uk. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SwimExpert’s relationship with you in relation to this website.

The term “SwimExpert” or “swimexpert.co.uk” or “us” or “we” refers to the owner of the website whose office is SwimExpert Limited, 4 Cremyll Road, Reading RG1 8NQ, registered in England with company number 07872428. The term “you” refers to the user or viewer of our website.

Intellectual Property Rights
All brand, product and service names used within this Website are the sole and exclusive property of SwimExpert Limited (unless otherwise indicated) and nothing within these terms and conditions amounts to or grants a license to use, reproduce, publish or to howsoever deal with such brand, product and/or service names as used within this Website or elsewhere. Any use of the same by a Visitor or User of the Website will constitute an infringement of SwimExpert’ Intellectual Property Rights and will result in legal action being taken against the Visitor/User.

All content and without limitation, design, text, graphics, the look, touch and feel of the SwimExpert Website configuration are the copyright of SwimExpert Limited or its content providers as applicable and must not be copied, published or reproduced in any format. Such usage will constitute an infringement of Copyright and SwimExpert will take such measures to enforce their Intellectual Property Right as may be necessary.

User Conduct and use of Website
We want Visitors and Users to enjoy their visit to the SwimExpert Website and in order to maintain a safe and secure environment, we ask that you use the Website in good faith and follow the guidelines contained in this User Guide at all times. SwimExpert’ terms and conditions of usage (without limitation) are as follows:

Users should demonstrate respect and courtesy to other Users at all times.
Users must use their utmost integrity in their dealings with the SwimExpert Website and its Users and must not adopt or use another User’s identity as their own with the deliberate intention to mislead.
Users must not transmit, download or e-mail sexual, racial or religious images or material through the SwimExpert Website.
Users must not use or make use of the Website so as to threaten, abuse or howsoever make defamatory statements with reference to SwimExpert, its employees or other
Users.
The use of the SwimExpert Website for the purpose of sending chain letters or other junk mail is strictly prohibited.
The distribution of unsolicited advertising or promotion materials is again strictly prohibited.
Users must not knowingly download, e-mail or otherwise post onto the SwimExpert Website files containing viruses or other executable software programmes or with the specific intention of damaging the SwimExpert Website and/or another User’s computer or equipment.
Users must not do anything which restricts or in any way prevents access to the SwimExpert website, in particular:
Users must not attempt to deploy methods or systems to defeat any security systems, codes used by SwimExpert for the privacy and security of the system, the Website as a whole and its Users.

The name SwimExpert is the registered trademark of SwimExpert Limited and any unauthorised use of the same will amount to an infringement of our Intellectual Property Rights.

All Visitors/Users should be aware that SwimExpert has in place software and systems which monitor the use of the SwimExpert Website. In order to maintain its high standards SwimExpert reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the Website; to SwimExpert and/or Visitors/Users of the SwimExpert Website and to take such legal action as is necessary to prevent the same and to ensure the security of its Website. In accordance with the Regulation of Investigatory Powers Act 2000 (as amended by the Human Rights Act 1998) SwimExpert may monitor transactions, e-mails and visits to their Website in order to ensure compliance with their terms and conditions of usage. By reading this notice you are deemed to have consented to the monitoring of such transactions, e-mails and visits to the SwimExpert Website.

By sending, posting or uploading information, material or files onto the SwimExpert Website a User is deemed to have granted to SwimExpert an unconditional licence to use, reproduce, publish or to howsoever deal with such information, material or files sent to SwimExpert in such manner as SwimExpert deem fit – free from liability or payment.

Any statements or opinions expressed by Users/Visitors on the SwimExpert Website do not represent the views or opinions of SwimExpert and SwimExpert cannot accept liability in respect of any damage or loss suffered by a Visitor/User to the Website acting in reliance of such a comment or opinion. Users/Visitors to the SwimExpert Website are advised to use care in the interpretation of such comments and form their own opinion as to the validity or otherwise of the same.

SwimExpert cannot be held liable as to the validity or otherwise of any information or material which a Visitor/User accesses via links within the SwimExpert Website and not maintained by SwimExpert. These are external sources and as such are not endorsed by SwimExpert and are out of the control or maintenance of SwimExpert.

SwimExpert do not warrant the accuracy or otherwise of their Website or that it is free from defects or viruses. Access to the SwimExpert Website is free and no liability for loss or damage can be accepted by SwimExpert in respect of the use of information therein.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We reserve the right to withdraw or change any offers or prices on this website at any time without warning.

By using the SwimExpert Website you consent to SwimExpertes’ terms and conditions and disclaimers as set out herein and elsewhere within the SwimExpert Website. SwimExpert reserve the right to vary or otherwise amend those terms as appropriate and will advise Users/Visitors to the SwimExpert Website as soon as such changes occur.

Purchases made on our websites (including my.swimexpert.co.uk)

Methods of Payment
We have selected WorldPay by FIS and Checkout.com to manage the secure processing of payments through our websites. Both payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. With both payment solutions, you are provided with a variety of options for payment including Visa, Visa Debit, MasterCard and Maestro.

What if my card is refused?
Cards are not refused by SwimExpert/HydroKidz but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Can I have a receipt?
Yes, you will also receive an email confirming the payment has been successful.

Cancellations and refunds
If you make a payment to us that was a mistake then let us know immediately and in any event within 14 days. We will refund any payments made in error that do not relate to a booking or order made with us. If you have made payment for a booking of lessons then the amount paid is non-refundable as the services have been booked and reserved for you. Please contact our customer service team for assistance.

The terms and conditions contained herein shall be construed and governed in accordance with English Law. Any dispute thereunder shall be subject to the exclusive jurisdiction of the English Courts.

UPDATED JUNE 2020

TrustScore 4.6/5 - Excellent

★ ★ ★ ★ ★

Transformative

Matthew is helping my son regain confidence as a swimmer after not enjoying swimming at school. Individual lessons are well worth the investment. He is a calm and encouraging teacher. I like the way he shows different techniques until he finds the right one for the child.

marie-adele murray

Matthew has been an amazing swim instructor

Matthew has been an amazing swim instructor for our autistic 5-year-old son. Our son is non-verbal, and Matthew has shown incredible patience, understanding, and skill in helping him learn to swim. He creates a calm, supportive environment and has built a wonderful connection with him. We are so proud of the progress our son has made and it’s largely thanks to Matthew’s dedication and encouragement. Seeing him grow in confidence and do so brilliantly in the water has been fantastic. We can’t recommend Matthew highly enough. Thank you !

Sabine

Excellent Triathlon Swim Coaching with Hollie

I’ve been having swimming lessons with Hollie while training for a triathlon, as I wanted to improve my freestyle technique and feel more confident in the water. Hollie has been brilliant, she has a great eye for detail and was able to quickly pick up on areas I needed to work on, giving clear, practical feedback that made a real difference. Her coaching style is encouraging and very focused on technique, which has helped me understand what to improve and how to improve it. She has also given me specific training drills to work on outside of lessons, helping me build my fitness, improve my technique and make my training more structured. I’ve come away from the lessons feeling much more confident in my swimming and better prepared for my triathlon training. Highly recommend Hollie to anyone looking to improve their swimming, whether for fitness, technique or event training.

Amandeep B.

Highly efficient …brilliant…

Highly efficient …brilliant locations….excellent customer service very accommodating. The instructors are professional punctual excellent at what they do. Highly recommend Christian T my girls love him he’s fun and kind but gets them to somehow do the hard work in a enjoyable way. They LOVE their swim sessions…best part is their gaining the skills and reaching milestones at a steady pace.

Faiza Khan

Great 1:2:1 swimming Teacher

We could not be happier with Chester as a swimming teacher for our 5 yr old daughter. She had really helped grow her confidence in the water.

Mineral Man

SwimExpert: Chester (Kam Sau Y) instructor

Chester (Kam Sau Y) has been a brilliant instructor. My son, Jack, and we as parents were extremely impressed during the trial session so much so that Jack immediately asked if Chester could be his swimming instructor. She was originally fully booked, and the only available slot was 5:30–6:00 pm on Sundays, which didn’t work for us. Despite this, she was incredibly kind and adjusted her schedule to start earlier so she could accommodate us. That alone shows her dedication and commitment. Jack has now completed his fifth lesson. He loves and keeps looking forward to his every session and we can already see a noticeable improvement in both his skills and his confidence in the water. We especially appreciate that Chester incorporates life‑saving techniques, such as what to do in an accidental fall into the water something particularly important given the recent news during the hot weather. It truly shows how much she cares about her students’ safety and overall development. What we value most about Chester is her focus on building strong foundations. Whenever Jack performs a technique incorrectly, she stops him immediately to correct it, ensuring he learns the right way from the start. This level of attention and professionalism makes a huge difference, as it prevents bad habits that would be harder to fix later on. So thank you Chester!

Brenely Smith

Excellent Swimming Instructor – Highly Recommend Marius

I started swimming lessons as a complete beginner, and Marius has been an excellent instructor. He is patient, professional and explains techniques clearly, making them easy to understand and put into practice. Each lesson is well structured and I can see a noticeable improvement in my swimming ability since I started. Marius is encouraging, knowledgeable and genuinely invested in helping his students progress. I would highly recommend him to anyone looking to learn swimming or improve their technique.

Soffiaa Anglo Charles

Marius has been really amazing

Marius has been really amazing teacher to my Autistic Son. He knows how to tackle the situation and go through his interest along with teaching him to be confident in water. I am very happy and satisfied.

Susma Rana

Mel B Swim Expert Basingstoke - got my son swimming in 6 sessions

Mel B has been fantastic in getting my 10 year old son to swim. I honestly could not believe my eyes, seeing the rapid improvement in my boy’s ability. We’d tried group lessons at the town pool when he was younger. I spent £400 there in total and he’d learnt nothing. So I thought I’d give 1-2-1 lessons a go. The change in my son’s attitude was instant. Before getting into the pool with Mel B, he was a boy who wouldn’t put his head back in the water. Within 15 minutes he was floating on his back! Yesterday, after his sixth session he swam his first length! Mel B teaches in a methodical way, making it fun too, so my boy doesn’t realise he’s being gently encouraged to do more and progress. Her attention and focus on their learning is 100 per cent. Thanks so much Mel! (Apollo Hotel, Basingstoke)

rhiannon hoskins

Matthew has done a fantastic job

Matthew has done a fantastic job with our 5-year-old son. He has made tremendous progress in the last few weeks and had a lot of fun too. Highly recommended.

David Williams

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